Items are not syncing on iOS app

raulmaravalhas · 2026-02-25T13:12:29+00:00

Hello, first of all, I’m not sure if this is the adequate place to ask for support, but I couldn’t find an alternative. I’m running the latest iOS version on my iPad (2.04), and have the unlimited storage plan; still, the iOS app is failing to sync the latest itens added to my library through my windows desktop app. It seems to be an issue with the iOS app, since the itens are accessible on the online library.
I don’t know if I done that correctly, but the Debug id is the following: D753077753

dstillman · 2026-02-25T13:56:11+00:00

See Changes Not Syncing for what to check and what we'd need to say more.

raulmaravalhas · 2026-02-25T16:44:24+00:00

dstillman, thank you for your response. I've checked all the possibilities listed on the referred link, as comented below:

1) On the iOS app, the items don't show up in the root library or in their respective collection;

2) The items are all accessible on the web library, as I mentioned before;

3) I have not received sync error notifications, either on the desktop, nor on the iOS app;

4) My library is set to sync on the "Sync pane" — as I said, all the items are showed on the web library;

5) I don't have another Zotero account.

6) In order to register the debug ID, I have added a new item to my library through the desktop app and forced sync (D1589314282); on the iOS app, I have forced sync (D953734207).

Thank you for your support.

dstillman · 2026-02-25T16:48:41+00:00

And are you saying the new item didn't appear on iOS?

On iOS, we need a Debug ID that includes the first sync after the change was made elsewhere. Make sure you're starting debug output logging on iOS before you make the change in the desktop app, and then pull down on the items list on iOS to start a manual sync after the change has appeared in the online library.

raulmaravalhas · 2026-02-25T16:53:31+00:00

After going through all those steps, I've noticed some of the items have synced, but others haven't. There remains a difference of 9 items identified on the web library (368) and the 359 shown on the iOS app, as you can see from the prints:

https://s3.amazonaws.com/zotero.org/images/forums/u164418/stiv04m6mik3l92zrn2y.png

https://s3.amazonaws.com/zotero.org/images/forums/u164418/2v3jmmoqfk1kzm3kw2wp.png

dstillman · 2026-02-25T16:54:32+00:00

We still need the requested Debug ID, if that new item isn't appearing.

dstillman · 2026-02-25T16:55:38+00:00

If the new item is appearing, we'd need a specific example of an existing item that you're not seeing.

raulmaravalhas · 2026-02-25T17:11:46+00:00

I've done as you asked, and generated the following debug ID: D698636828

I've noticed the new item was succesfully synced to the iOS app, but the 9 item discrepancy I've mentioned in my last post remains. I can identify at least one of the items that are not showing on the iOS app.

dstillman · 2026-02-25T17:13:34+00:00

Right, so again, we'd need a specific example. You can provide a zotero.org URL from the web library after clicking on an item that you don't see on iOS.

raulmaravalhas · 2026-02-25T17:20:45+00:00

For instance: https://www.zotero.org/raulmaravalhas/collections/69E9L4NR/items/LTQNX4DP/collection

and

https://www.zotero.org/raulmaravalhas/collections/69E9L4NR/items/8UQUL6XN/collection

cowenowner · 2026-02-26T15:47:13+00:00

I am having the same problem just to say it's not an isolated instance.
The syncing is fine on my android device, online, and on my PC.
https://www.zotero.org/cowenowner/items/LQZGTTCW/library

Here is an item that is not syncing...
https://www.zotero.org/cowenowner/items/LQZGTTCW/attachment/DMUPCSUZ/reader