Sync failing with HTTP 500 after library reorganization

theresalyu
I reorganized my entire Zotero library (moved/renamed many collections). Since then:
- Sync fails with "HTTP POST .../collections failed with status code 500"
- "Replace Online Library" fails with "Online library updated since restore began"
- Zotero.org web library shows "Not found" error
- User ID: 10791419
- Zotero version: 8.0.3, macOS 15.0.1

Could you please check/reset the server-side state for my account?
  • dstillman Zotero Team
    edited 22 days ago
    Can you provide a Debug ID (different from a Report ID) for a sync that fails?

    (Replace Online Library isn't necessary after making local changes and isn't a troubleshooting step. Don't use those options unless you know exactly what they're for.)
  • theresalyu
    edited 11 days ago
    D1786971604

    Thanks for the clarification! Here is the Debug ID for the failed sync. Looking forward to your help
  • theresalyu
    Just wanted to update that it's all sorted now! The 500 error was caused by some unrecognizable characters in my library names. Appreciate the quick response!
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