MS Word Plugin Runtime Error

sklein3 · 2026-02-11T21:47:05+00:00

A student is unable to use the MS Word Plugin. They get runtime errors.
See the image. Tried many things. Reinstalled plugin several times. Deleted the Zotero.dotm file. Note: the user's MS Word is an older version.

https://s3.amazonaws.com/zotero.org/images/forums/u8531228/9nwvl9lyh4sxrithlclp.jpg

adamsmith · 2026-02-11T21:56:15+00:00

Which version of Word exactly?

sklein3 · 2026-02-11T21:57:09+00:00

I will ask.

sklein3 · 2026-02-13T02:08:27+00:00

Student replied:

Word version: 16.77.1
The reason they cannot update is that their operating system is too old (Mac is from 2013).

adamsmith · 2026-02-13T02:19:42+00:00

That's a 36months old Word 365.version, more than 20 releases.back -- I doubt that's a version that devs can realistically do troubleshooting on. Word 365 updates include bug fixes.
It's a different story with a stable version like Word 2016

sklein3 · 2026-02-13T02:20:23+00:00

Thank you. I assumed. I will let the student know.