Zotero Connector failing to import articles and PDFs from Elsevier Science Direct, Chrome Externsio

alexandra_3102

Report ID: 47982095

The Zotero Connector fails to import files and PDFs from Elsevier Science Direct. The browser is updated, Zotero app is updated, extension is updated, I reset the translators but nothing works.

I get the following error message:

Info: Service worker starts: 2026-02-10 14:04:41

[JavaScript Error: "Error: HTTP request to https://www.sciencedirect.com/science/article/pii/S0169204615002558 rejected with status 429
at MessagingGeneric.sendMessage (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/messagingGeneric.js:203:12)
at async MessagingGeneric.fn. [as request] (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/messagingGeneric.js:97:21)
at async Zotero.Utilities.Translate.request (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translate/utilities_translate.js:320:12)
at async Zotero.Utilities.Translate.requestDocument (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translate/utilities_translate.js:365:10)
at async doWeb (ScienceDirect:451:17)"]

[JavaScript Error: "Error: HTTP request to https://www.sciencedirect.com/science/article/pii/S0169204615002558 rejected with status 429
at MessagingGeneric.sendMessage (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/messagingGeneric.js:203:12)
at async MessagingGeneric.fn. [as request] (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/messagingGeneric.js:97:21)
at async Zotero.Utilities.Translate.request (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translate/utilities_translate.js:320:12)
at async Zotero.Utilities.Translate.requestDocument (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translate/utilities_translate.js:365:10)
at async doWeb (ScienceDirect:451:17)" {file: "[object Object]"}]

[JavaScript Error: "Error: HTTP request to https://www.sciencedirect.com/science/article/pii/S0169204614002230 rejected with status 429
at MessagingGeneric.sendMessage (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/messagingGeneric.js:203:12)
at async MessagingGeneric.fn. [as request] (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/messagingGeneric.js:97:21)
at async Zotero.Utilities.Translate.request (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translate/utilities_translate.js:320:12)
at async Zotero.Utilities.Translate.requestDocument (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translate/utilities_translate.js:365:10)
at async doWeb (ScienceDirect:451:17)"]

[JavaScript Error: "Error: HTTP request to https://www.sciencedirect.com/science/article/pii/S0169204614002230 rejected with status 429
at MessagingGeneric.sendMessage (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/messagingGeneric.js:203:12)
at async MessagingGeneric.fn. [as request] (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/messagingGeneric.js:97:21)
at async Zotero.Utilities.Translate.request (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translate/utilities_translate.js:320:12)
at async Zotero.Utilities.Translate.requestDocument (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translate/utilities_translate.js:365:10)
at async doWeb (ScienceDirect:451:17)" {file: "[object Object]"}]

adamsmith

429 is a 'too many requests' error -- you are being blocked by ScienceDirect