zotero is running but cannot communicate with word

Backcove

I can see that zotero is running but when I click on the icon, i get a message that zotero cannot communicate with word. I have tried uninstalling and reinstalling zotero.

dstillman

Windows: https://www.zotero.org/support/word_processor_plugin_troubleshooting#error_or_non-responsive_plugin_buttons

Mac: https://www.zotero.org/support/word_processor_plugin_troubleshooting#word_could_not_communicate_with_zotero_please_ensure_that_zotero_is_open_and_try_again