Cannot Add/Edit Citation (Report ID: 1670367118)

Syazwan_Roslee · 2026-01-24T10:45:57+00:00

Hi Zotero, i am from the previous discussion submission and forget to send my report id..the issue im facing is i cant insert citation as usual..usually when it works normally when i open Mic Words file -> Zotero (in ribbon) -> Add/ Edit Citation..but now when i click Add/ Edit Citation nothing happened..help me please

dstillman · 2026-01-24T10:47:19+00:00

Could not remove C:\Users\[…]\AppData\Roaming\Microsoft\Word\STARTUP\Zotero.dotm

This is likely due to security software on your computer preventing Zotero from updating the Word plugin. You may need to do a manual installation. See here:

https://www.zotero.org/support/word_processor_plugin_troubleshooting#error_or_non-responsive_plugin_buttons