Zotero Connector Chrome Snapshots

Hello,

My Zotero Connector in Chrome is no longer able to import article data and only saves snapshots instead. When I open an abstract on PubMed, the connector always stays on the “website” icon and does not recognize that it is an article. In Edge, everything works fine.

I have reinstalled the connector several times and updated the translators, but the problem persists. The error message can be seen in the attached image. What else can I try to fix this issue?

https://s3.amazonaws.com/zotero.org/images/forums/u11639107/9iwhvtjnw8pd0e8qxgu9.png
  • dstillman Zotero Team
    edited 4 days ago
    What version of Chrome? Does it happen if you disable other Chrome extensions?
  • Version 144.0.7559.97

    When I disabled all other Chrome extensions, it worked. I then re-enabled the extensions step by step, and it now seems that the Paperpal extension somehow interferes with the Zotero Connector.
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