Corrupted pdf

gnixon
When I drag-and-drop a pdf file onto a Zotero (7.0.32/Win11) item, Zotmoov successfully moves (and Zotero renames) the file to a cloud directory but when opening in PDF-Exchange an error is encountered: Error [PXVLib]: unsupported file format. Prior to pdf import to Zotero the file opens fine in the same program. Is this a bug in Zotero or Zotmoov? This is happening recently after Zotero was upgraded.
  • dstillman Zotero Team
    Restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins. If that fixes it, you'll need to report the problem to the plugin's developer.
  • gnixon
    Tried this solution and generated the same error using more than one pdf attachment. Could this be a problem with Zotmoov when the file is transferred as a child attachment to Zotero?
  • dstillman Zotero Team
    edited 23 days ago
    I'm not sure what you mean by that. I'm saying to try to reproduce the problem with a new file with all plugins disabled. If you can, it wouldn't have anything to do with Zotmoov. If you can't, it would.
  • gnixon
    OK. I disabled Zotmoov and the pdf was placed in Zotero storage. It now opens within Zotero with pdf-Exchange. This seems to be a problem with syncing between Zotmoov and my cloud storage (Cloudme). I notice that the corrupted file moved to the cloud with Zopmoov is exactly twice the size of the original uncorrupted pdf.
  • dstillman Zotero Team
    OK, so you’ll need to report this to the Zotmoov developer.
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