Zotero Plug in file not valid

amrusydan

When I open MS word in my laptop, the zotero for word add ins tab suddenly disappear. I checked in the add ins menu, and its dissabled. I try to activate it manually via add ins menu, reinstall via setting->cite menu, even try reinstalling zotero, but nothing changes. Every time I want to activate the add in a comment pop up: "libzoteroWinWordIntegration.dll is not a valid Office add ins" and "Zotero.dotm is not a valid Office add ins".
What should I do?

dstillman

Can you provide some screenshots of the error messages you're receiving and explain exactly what you're doing to trigger them? I don't think we've ever seen the error messages you're reporting, so either you're doing something odd here or there's something very strange about your Word setup. Is this an institutional computer or a personal one?

You should go to your Word Startup folder, delete Zotero.dotm, confirm that Zotero is completely gone from Word, and then follow the steps under Zotero Toolbar Doesn't Appear to reinstall it. Don't do anything else that we haven't documented there.

cgregg13

I am having this same issue. I can't do the processes suggested because word isn't recognizing Zoter.dotm as a valid Office Add in.
https://s3.amazonaws.com/zotero.org/images/forums/u6610103/0lh3h2cr1cntosny4tqb.png
https://s3.amazonaws.com/zotero.org/images/forums/u6610103/bjvx55pftxj8ack8a9dd.png
https://s3.amazonaws.com/zotero.org/images/forums/u6610103/igcsoc06f8xn2i0ua37p.png

dstillman

@cgregg13: We don't suggest doing anything in the COM Add-ins window. You should follow our instructions precisely. If you're confused about a particular step, quote it and say what you don't understand.