Unlimited quota, but receiving message that I'm out of storage

kellyasagar

Hi - I have a message in my desktop app that says i've reached my file storage quota, but when i click open account settings, it confirms that my quota (through my Harvard account) is unlimited - screenshots attached. Trying to figure out how to rectify this...thanks!


https://s3.amazonaws.com/zotero.org/images/forums/u13725374/vue5xrd4l8b4o9q2cttg.png
https://s3.amazonaws.com/zotero.org/images/forums/u13725374/wt3tuv0i7l3ojk7grvqg.png

dstillman

You're not syncing with this account. Check your Sync settings in Zotero. You should then delete this account and add this email address to the account you're syncing with.