Constant "modified citation" warnings

When adding a new citation in Google Docs using the Zotero Chrome Connector, Zotero displays the message “You have modified this citation since Zotero generated it. Do you want to keep your modifications and prevent future updates?” for every existing citation in the document, even though none were manually edited. This happens every time I edit any citation (always using the zotero editor, never manually) or create a new one. I've updated everything I can think of (chrome and zotero) and refreshed everything I can think of (reset the zotero translators and styles, refreshed every citation). What might be the problem?
  • dstillman Zotero Team
    Can you provide a screenshot of the dialog? What does it show for the Original and Modified values?

    What do you mean by "always using the zotero editor"? And when you say this happens for a new citation as well, can you reproduce that in a new document? If so, what are the exact steps?
  • The Original and Modified values are always identical: screenshots attached.
    https://s3.amazonaws.com/zotero.org/images/forums/u5716929/1xa8tx2a8fjdmspdbmg2.png
    https://s3.amazonaws.com/zotero.org/images/forums/u5716929/t4tn3qnq2nj0yjohq2sr.png
    https://s3.amazonaws.com/zotero.org/images/forums/u5716929/t6dh6dvdw85zxkwdbygj.png

    When I said "always using the Zotero editor" I meant that I never type anything in a citation manually, I always click on it and use "Edit with Zotero." Typing within the citation would normally produce the warning message I'm getting.

    The problem is specific to this document -- other docs don't have this problem.

    Thanks for your help!
  • dstillman Zotero Team
    Can you provide a Debug ID an action that causes one of these prompts to appear?

    If it's limited to this document, though, see the last step in Troubleshooting Errors in Word Processor Documents. You'd want to make a copy of the document and test whether you can still reproduce the problem after completely clearing the contents of the document. If not, you should be able to use those steps to isolate the problem.
  • Here is a Debug ID: D1303594848
  • adomasven Zotero Team
    Provide a Debug ID from Zotero, not the Connector.
  • Here is a Debug ID from Zotero instead of the connector: D726469174
  • adomasven Zotero Team
    It seems that all these citations for which you are getting a Zotero dialog contain a preceding extra space symbol " ", which is why you are getting these prompts.

    Did anything recently changed in the way you work with the document? Different computer, version of Zotero? Added or removed plugins to Zotero or your browser? Did you run some command with a different Google Docs plugin on the document that may have modified your citations?
  • I see the space symbol you are referring to now. I have not done anything to insert that symbol - zotero seems to be making that happen. And it seems to think that it's happening afresh every time I edit a citation, since it always says *every* citation was modified.

    Nothing has changed in the way I work with the document. It's the same computer, same version of zotero, same browser. I did disable and re-enable the zotero plugin in an effort to see if that would fix the problem, but that did not seem to change anything. I have multiple collaborators working in this document (that's why we use google docs!) but they never touch any of the references or use any reference manager -- that's all my job.

    I appreciate your working on this with me! it's cumbersome, and I worry about losing references. I keep making copies of the doc and unlinking the refs in those copies so that I have some kind of backup.

    Do you have any other suggestions?
  • adomasven Zotero Team
    You could follow Troubleshooting Errors in Word Processor Documents steps, particularly the final one, and try to isolate the issue in a smaller document. If you can't figure out what's causing it, share it with us and we'll investigate.
  • Which citation style are you using?
  • The citation style is currently one called "Physical Review Physics Education Research," but the problem still happens if I change the citation style.
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