Report ID 958165357

agoodwin0607 · 2025-12-16T22:43:01+00:00

I'm getting a syncing error when my desktop library is syncing. I followed the instructions and restarted Zotero and my computer, but it is continuing. It was working last week.

Annette

agoodwin0607 · 2025-12-16T22:52:05+00:00

I've now deleted the folder that was causing the issue and it seems to be syncing again, I have no idea what that did though! it was an empty folder - ZBYAYLPD

dstillman · 2025-12-17T17:33:05+00:00

This is often caused by security software on an institutional computer interfering with Zotero's ability to write to its own data directory, so you may just have this problem in the future with other files.

Note that you also have your data directory in a custom location (called "Zotero backup") very deep in your filesystem. It also may or may not be in a cloud storage folder, which it absolutely can't be (and if so, that's what caused this). I'd recommend you move it back to the default location.