Can't sync files

dwg

Report ID: 165342172

When attempting to synchronize files, I get something along the lines of:

The file 'somefilename.pdf' cannot be updated. Check that the file is not currently in use and that it is not marked read-only.

Restarting your computer or disabling security software may also help.


I can find the specified file in my library by searching for it in explorer. It seems ok, isn't open in any other program, etc. So I delete it, restart the sync process, and the error is reissued, except this time for 'someotherfile.pdf', which I can delete, and then of course the same error is issued for yet another pdf file.

Any ideas what's wrong? I'm on Windows 7 x64 if that affects anything.

Thanks!

dstillman

Did you check to see if the files are marked read-only? (Right-click, Properties.) We don't know what causes that (though security software might be involved), but it happens on some Windows systems.

dwg

I thought the files weren't, but I when I checked the root zotero library folder, some child files were listed as read-only. Forcing every file in the library to not-read-only seems to have fixed my problem.

Thanks!