Upgrade StorageZotero 7 + Word 2016：Zotero 在更新文档时出错
系统环境：
- Windows 11
- Zotero 7.0.30 (64-bit)
- Word 2016 32 位
- 中文界面
问题描述：
- 在 Word 里点击 “Add/Edit Citation” 时，立即出现提示：
“Zotero 在更新文档时出错。您要查看故障排除说明吗？”
- 即使是在新建的空白文档中，也会出现同样的错误。
- 我已经尝试过：
- 删除 Normal.dotm，让 Word 自动重新创建
- 删除 STARTUP 里的 Zotero.dotm，并在 Zotero 里重新安装 Word 插件
- 检查宏设置，启用“信任对 VBA 工程对象模型的访问”
- 关闭其他 Word 加载项
- 确认 Zotero 和 Word 都不是以管理员身份运行
- 根据文档调整 UAC 设置，并重启
- 测试过使用 Windows 8 兼容模式运行 Zotero（问题仍然存在）
Debug ID: D641669640
- Windows 11
- Zotero 7.0.30 (64-bit)
- Word 2016 32 位
- 中文界面
问题描述：
- 在 Word 里点击 “Add/Edit Citation” 时，立即出现提示：
“Zotero 在更新文档时出错。您要查看故障排除说明吗？”
- 即使是在新建的空白文档中，也会出现同样的错误。
- 我已经尝试过：
- 删除 Normal.dotm，让 Word 自动重新创建
- 删除 STARTUP 里的 Zotero.dotm，并在 Zotero 里重新安装 Word 插件
- 检查宏设置，启用“信任对 VBA 工程对象模型的访问”
- 关闭其他 Word 加载项
- 确认 Zotero 和 Word 都不是以管理员身份运行
- 根据文档调整 UAC 设置，并重启
- 测试过使用 Windows 8 兼容模式运行 Zotero（问题仍然存在）
Debug ID: D641669640
Environment (problem machine):
- Windows 11
- Zotero 7.0.30 (64-bit) (I also tested Zotero 6 later, see below)
- Microsoft Word 2016, 32-bit
- Chinese UI for both Word and Zotero
Symptoms:
- In Word, when I click “Add/Edit Citation” in the Zotero tab, the progress bar appears briefly and then I immediately get the error dialog: “Zotero 在更新文档时出错。您要查看故障排除说明吗？” (“Zotero experienced an error updating your document. Would you like to see troubleshooting instructions?”).
- This happens even in a brand new, blank document saved locally (not on OneDrive).
- The error occurs regardless of whether there are existing citations in the document or not.
What I’ve tried so far (on this machine):
- Removed Normal.dotm and let Word recreate it.
- Removed Zotero.dotm from the Word STARTUP folder and reinstalled the Word plugin from Zotero multiple times.
- Verified macro settings: “Disable all macros with notification” selected and “Trust access to the VBA project object model” enabled.
- Disabled all other Word add-ins and tested again.
- Checked that neither Zotero nor Word are running as administrator, and that no compatibility mode is enabled for either (except for briefly testing Zotero in Windows 8 compatibility mode as suggested in the docs; the error still occurred).
- Adjusted UAC from “Never notify” to a higher level, then rebooted.
- Temporarily disabled Windows Defender Firewall for testing and re-enabled it afterwards (no change).
- Ran both “Quick Repair” and “Online Repair” for Office 2016 from Apps & Features, rebooted, and tested again.
- Tested both Zotero 7.0.30 and Zotero 6 on this same machine → both show the same “error updating document” behavior in a new blank document.
I also tested on another computer:
- On a different machine with Word 2016 and Zotero 6, everything works correctly: “Add/Edit Citation” opens the citation dialog and citations are inserted without error.
- This suggests the problem is specific to the Windows/Office environment on this machine rather than the document itself or my Zotero data.
At one point (after reinstalling), I briefly saw the “Could not find a running Word instance” error, but after adjusting UAC and restarting, that went away and I’m back to the original “error updating your document” problem.
Debug ID from the original post: D641669640
If there are any additional tests you’d like me to run (e.g., more detailed logging, checking specific registry keys, testing a particular Zotero/Word combination, etc.), I’m happy to do that. Right now it seems like a low-level integration issue between Zotero and this specific Word installation, since the same Zotero versions work fine on another machine.
For anyone who finds this thread later: in my case the issue wasn’t Zotero or the plugin installation, but a Word find/replace setting inside the document. After turning that option back on and letting Word/Zotero regenerate the fields, “Zotero experienced an error updating your document” disappeared and citations started working normally again.
Really appreciate the detailed pointer!