PDFs not being automatically attached.

sklein3
Since I setup Zotmoov, PDFs are no longer attaching to items.

I deleted Zotmoov.
I deleted Google Drive (the cloud drive that I was using)
I deleted Zotero.
I deleted the Zotero data directory.
I removed Google Drive from my desktop.

I reinstalled Zotero.
Note: Despite deleting the data directory, after re-install all my data remains.

Nothing resolves this issue.

Any ideas for next steps?
  • tim820
    edited 28 days ago
    When you say "not being automatically attached" do you mean a journal article not being automatically downloaded/attached by the Zotero web connector when on a journal article web page ? The only Zotero setting necessary to do that is in General Settings: "Automatically attach associated PDFs and other files when saving items". And of course unless the journal is "open access", you need authorized access to the journal's PDFs (eg via your institution).*

    Or do you mean something else ?

    In any case, see the information on the exact problem that is needed:
    https://www.zotero.org/support/reporting_problems#provide_steps_to_reproduce

    * Zotmoov has no effect on that downloading process - it only moves PDFs *after* they have been downloaded/attached by Zotero. And their new location is then stored in the Zotero database. That new location remains in the database unless the "linked" file is converted back to a "stored" file by Zotero.
  • sklein3
    "Automatically attach associated PDFs and other files when saving items" is on.

    And upon further testing, I am just realizing that the problem is only occurring for JSTOR.

    Zotero is now only downloading a snapshot and not the PDFs. PDFs are downloaded from other Publisher's sites, such as EBSCO.
  • sklein3
    Oh, we can close.
    When 'Automatically take snapshots...' is checked it (suddenly?) does not allow JSTOR PDFs to be downloaded.
    But if I uncheck, I lose the ability to take snapshots for other sites...
  • tim820
    edited 27 days ago
    JSTOR is a site that has required that you click through and accept terms and conditions before being able to save a PDF. If that is what is happening, you should only have to do it once in each session.
  • sklein3
    Understood.

    That is not what is happening.

    This is new behavior.

    I have been performing Zotero instruction for many years, so pretty familiar with Zotero's functions and features.

    Suddenly when the snapshots option is checked all the Zotero downloads are the snapshot rather than the PDF, for JSTOR and JSTOR alone, but when unchecked PDFs are downloaded.

    This new ripple is problematic, because sometimes users go from the need to snapshot websites to needing to download and attach the PDF in the same session.
  • adamsmith
    This is not a general issue (nor, obviously, is this intended behavior)-- I have Snapshots selected and still get JSTOR PDFs attached nor have we seen any other reports of this (and most people have that preference checked since that's the default). There have also not been any recent changes to the JSTOR translator that would explain this.
    Please run through https://www.zotero.org/support/troubleshooting_translator_issues
    and provide all relevant information in the final step if the previous ones don't help.

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