Zotero not connecting to word, troubleshooting didn't fix

udhillon

Hi,

My Zotero stopped working with Word (probably when it updated, I was using an old version for years). I tried all the troubleshooting steps, including re-installing the plugin. It still just tells me, "Word could not communicate with Zotero. Please ensure Zotero is running and try again."

Help?

dstillman

Follow the right steps for your platform, and let us know exactly what you tried, in your own words, and what happened at each step:

Windows: https://www.zotero.org/support/word_processor_plugin_troubleshooting#error_or_non-responsive_plugin_buttons

Mac: https://www.zotero.org/support/word_processor_plugin_troubleshooting#word_could_not_communicate_with_zotero_please_ensure_that_zotero_is_open_and_try_again