Zotero Connector can't used

merthur

https://s3.amazonaws.com/zotero.org/images/forums/u7095606/zfa1r0k2f0ybxeoue64t.png

Zotero version: 7.0.27 (64-bit)
Zotero Connector in Eege: 5.0.190
Edge version: 142.0.3595.76

I have repeatedly installed Zotero 6, Zotero 7, and the Zotero Connector multiple times, but all attempts result in a failure to connect to Zotero. I followed the troubleshooting guide provided on the official website (https://www.zotero.org/support/kb/connector_zotero_unavailable) for testing, yet the issue remains unresolved. When trying to save papers to the local Zotero library, the Connector consistently returns the following error messages in the Error Reports:
[JavaScript Error: "HTTP request to http://127.0.0.1:23119/connector/ping has timed out after 15000ms" {file: "chrome-extension://nmhdhpibnnopknkmonacoephklnflpho/zotero.js" line: 282}]
[JavaScript Error: "HTTP request to http://127.0.0.1:23119/connector/ping has timed out after 15000ms" {file: "chrome-extension://nmhdhpibnnopknkmonacoephklnflpho/zotero.js" line: 282}]
[JavaScript Error: "HTTP request to http://127.0.0.1:23119/connector/ping has timed out after 15000ms" {file: "chrome-extension://nmhdhpibnnopknkmonacoephklnflpho/zotero.js" line: 282}]
[JavaScript Error: "HTTP request to http://127.0.0.1:23119/connector/ping has timed out after 15000ms" {file: "chrome-extension://nmhdhpibnnopknkmonacoephklnflpho/zotero.js" line: 282}]

dstillman

You'll need to follow all the steps on that page and let us know what happened at each step.

merthur

First, I opened Zotero and tried to access the URL: http://127.0.0.1:23119/connector/ping. and the result is as follows:
https://s3.amazonaws.com/zotero.org/images/forums/u7095606/d5llyzry0r8bxzuactot.png
Then, I tried to open the URL in another browser (FireFox), here is the result:
https://s3.amazonaws.com/zotero.org/images/forums/u7095606/z05ail0tkm84cvwppm10.png
Third, no proxy server is used on my computer:
https://s3.amazonaws.com/zotero.org/images/forums/u7095606/8zjk49ot2bxdqqtjosru.png
After that, i closed all running security software, but still couldn't access the URL:
https://s3.amazonaws.com/zotero.org/images/forums/u7095606/7632hch2mtdwb5nr77qc.png
I also checked the debug output logging file:
https://s3.amazonaws.com/zotero.org/images/forums/u7095606/mehr56uxmnv557za2q13.png
it shows "HTTP server listening on 127.0.0.1:23119"

All above are the results what i follow the steps on this page "https://www.zotero.org/support/kb/connector_zotero_unavailable" . So are there any furthur suggestions i can do next, thank you very much.

Actually, the Connector was available two days ago, but when i save some papers today, this problem occurred.

thanks for your reply again!

dstillman

You don't mention disabling all browser extensions, which is another step. Something within your browser or on your computer is blocking your browser from talking to the local Zotero app. I'm afraid that's all we can tell you.

adamsmith

The Zotero debug isn't relevant -- Zotero is listening but doesn't get the information.
Have you tried in a different browser to figure out if this is Edge specific or affects your whole system?
Also, have you disabled any other browser extensions in Edge?

dstillman

(Yes, they say they tried in Firefox too.)

merthur

yes, i tried in Firefox too. And i disabled any other extensions, only Zotero Connector can be used, this problem still exists :(
https://s3.amazonaws.com/zotero.org/images/forums/u7095606/h6mt36ds81vv1tukglcx.png

dstillman

It's something else non-standard on your computer, then.

dstillman

You should also try just restarting your computer if you haven't yet.

merthur

ok,then. thank you very much. i try to restart my computer and uninstall the security software. the Connector setting--advanced--Report Errors shows:
https://s3.amazonaws.com/zotero.org/images/forums/u7095606/rhwnd87l1t8f2fub5uj8.png

[JavaScript Error: "HTTP request to http://127.0.0.1:23119/connector/ping has timed out after 15000ms" {file: "chrome-extension://nmhdhpibnnopknkmonacoephklnflpho/zotero.js" line: 282}]

is this also means there maybe something in my computer blocking my browser from talking to the local Zotero app?

dstillman

Yes.