Cannot save pdf attachment to Zotero Desktop using the connector

saminur · 2025-11-12T15:50:09+00:00

Hi,

Thank you so much for maintaining Zotero! I have been greatly enjoying using it.

Since last night, I have been running into an issue where I could not save PDFs from arXiv using the Zotero connector. I have restarted my computer and reinstalled the connector already. I have submitted a bug report with the following id:

D170741491

It would be great if someone could help with troubleshooting. Thanks!

dstillman · 2025-11-12T15:52:04+00:00

https://forums.zotero.org/discussion/comment/502635/#Comment_502635

saminur · 2025-11-12T17:07:50+00:00

Hmm. I have reset the translator, and it said updated. However, the pdfs still do not get attached. Here is a debug id showing that: D525220193.
https://s3.amazonaws.com/zotero.org/images/forums/u18479179/i487y4rpsvfjsqra3bpx.png

dstillman · 2025-11-12T18:02:32+00:00

That's not the current translator. You should try again.

saminur · 2025-11-12T20:42:04+00:00

Thanks! It worked after I closed all the browser windows.