Not uploading data or documents to library from chrome

jjranito · 2025-10-29T11:08:13+00:00

Hi, I have this error when I try to click on extension in chrome: Info: Service worker starts: 2025-10-29 12:00:10. it doesn't collect any metadata,a nd appears as offline. Any suggestions?

jjranito · 2025-10-29T11:23:04+00:00

This is the message received: The message port closed before a response was received." {file: "chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/zotero.js" line: 282}]

dstillman · 2025-10-29T19:17:22+00:00

See Troubleshooting Problems Saving to Zotero, and if you're still having trouble provide the requested info.