Troubleshooting translator issues

https://www.proquest.com/results/B3BADD794A364C6APQ/1?accountid=10637

I deleted the app and connector; redownloaded the app, safari connector and chrome connector; and tried on both safari and chrome. However, keep having the "troubleshooting translator issues" message.
https://s3.amazonaws.com/zotero.org/images/forums/u16731824/g001ezf6f5kuuet050aa.png
Please kindly find the attached image and could you let me know what I am missing to handle this issue?
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