Access Denied

BobCrawshaw · 2025-10-27T13:10:40+00:00

Hi Zotero friends and users. I use Zotero on a Firefox Browser. For some reason, I am locked out of my account. I used the correct username and have changed my password several times. Still locked out. Can you help, please? Thanks in advance

dstillman · 2025-10-27T15:52:38+00:00

What exactly do you mean by "locked out"? You're posting from your account…

BobCrawshaw · 2025-10-28T22:49:26+00:00

Hi D, and thanks for responding to me .

I get this message after I successfully log in to my Zotero browser
"Error: Access denied. You do not have access to this area."

Please note that I do not share this account with anyone else.

I hope you can help. Bob

dstillman · 2025-10-29T19:15:38+00:00

What URL are you trying to access? You're logged into your account and posting here, so there's no general problem with your account.

BobCrawshaw · 2025-10-29T20:51:26+00:00

Hi D. I'm logged into https://www.zotero.org/bobcraw/library but can proceed no further because of the message "Error: Access denied. You do not have access to this area."

Are you Zotero staff? If so you can probably see my library at BobCrawshaw

dstillman · 2025-10-29T21:04:53+00:00

How are you getting to that URL? That's not the account you're logged into. It's a different account you created, and you mistyped your email address when you created the account.

You can just click Web Library at the top of this page to access the library associated with this account.

You should delete this account, which only has a few items in it, from your account settings and then email us at support@zotero.org to correct the email address on your other account, which has more items.