sync: invalid username or password

jerrie_han · 2025-10-22T12:07:46+00:00

I start a journey on a new device and can't log in to syncing now. I'm sure my username and password are correct, because I log in on the website. But when I log in to the software, it shows:

https://s3.amazonaws.com/zotero.org/images/forums/u16900638/hoich1aybm4041j2qt43.png

Here is a screenshot of the website:
https://s3.amazonaws.com/zotero.org/images/forums/u16900638/1eeb232r052cd8jab0uw.png

dstillman · 2025-10-22T15:40:29+00:00

You tried too many times with the wrong password and were temporarily blocked. Try again now or reset your password.

jerrie_han · 2025-10-22T15:50:48+00:00

Hi dstillman, you are right. It works now... Thanks for your reminder