Blank PDF

LaetiziaP

Hi, I am having an issue with all the PDFs I try to open in the app.
What can I do to fix this? I have restarted the documents, the app, my laptop, I bought more storage and deleted and redownloaded the app altogether.
Also please note that the online version of zotero and the PDF document are working jsut fine. It is only in the app that I encounter this problem.

For more detail: when I open the doc the info on the right bar are showing perfeclty, it is only the image that does not appear.

Thanks for any help you could provide.

dstillman

You're saying this happens for all PDFs? Are you only talking about the PDF preview in the right pane, not in the PDF reader itself?

Can you provide a Report ID?

Does it still happen if you restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”)?