iOS Debug Log: D246447277

venpopov · 2025-10-14T16:34:40+00:00

[Describe the issue you're reporting.] Oftentimes not all items sync to iOS. Only after going to the settings menu and selecting "debug output logging > advanced > start full sync debugging" (which generated the log linked here) do I get full sync. When I click that menu full sync happens within a few seconds. This has happened many times over the last year over multiple devices (I use 2 ipsds and an iphone), but I didn't bother reporting since afterwards the sync worked for a while. I find that I need to that every few weeks.

dstillman · 2025-10-14T16:49:02+00:00

We'd want a specific example of an item you created elsewhere that didn't appear on iOS — specifically, the zotero.org URL after clicking the item in the web library.

venpopov · 2025-10-14T17:04:37+00:00

I think this was one of them, although there were multiple items missing.

https://www.zotero.org/venpopov/items/IZ64TM6I/item-details

I added it a few hours earlier on my other ipad, and read/highlighted multiple pages. Then my batttery was getting low, so I opened zotero on my other ipad (which generated the debug log). This item was missing, along with several others I added yesterday. I pulled down on the main library hoping for refresh, and one other item appeared, but after a couple of minutes nothing else refreshed. The moment I did the full sync debug all missing items appeared.

Let me know if any other information would be helpful

venpopov · 2025-10-14T17:08:22+00:00

As I noted, this happens rarely, but enough that I've done this procedure maybe 8-10 times over the last year (but I use Zotero many times a day, so overall frequency is still low). When I tried it now on my iphone to see if these specific items might be the problem, there was no issue and the sync happened on its own quickly after opening the app.