Upgrade StorageNotes disappeared
My notes disappeared despite my account was synced and there were backupfiles on my pc. In the backup files I found some of them, but important notes still missing. I need urgent help, I can give more specific details. Please contact me.
Nothing has been deleted in your library, so this is likely some sort of misunderstanding.
I'm here because Zotero outright refuses to give technical support in email and I lost my important academic notes. I'm being forced to publicly reach out with any problem I have. What makes you think I have so much time to waste on posting and dealing with responses like this?
2) This is where all Zotero support happens. We've helped many thousands of users here over the years. I promise you it works well if you don't waste time arguing with us. You can always send private information via email with a link to your forums thread, but this is where we'll respond.
3) If you'd like our help, you need to actually answer our questions. We don't know what kind of "notes" you're referring to — standalone notes, child notes, PDF annotations, etc. — so you'd have to answer that if you want our help.
4) I'm telling you that, literally, nothing has been deleted in your online library, which includes a log of deleted items. So nothing was ever synced to our servers and then deleted for the account you're posting from. It is not technically possible.
But while you say your account was synced, looking more closely, your first sync was only a couple days ago, and the first item was created only 10 days ago. So either you were syncing with a different account or you weren't actually syncing. You'd have to tell us which.
5) What "backup files" are you referring to, how exactly did you check them, and what exactly did you find?