File synchronization error occurred. Please try resynchronizing.

GangLiuPhys

Hello, everyone, my zotero resynchronizing botton always change to a red circle and inside have a red exclamation mark.
The report ID is 1806277680.
I try restart my zotero or my computer to solve this problem, but always no success. Anyone have any idea please let me find.
Thanks for you time!

dstillman

[JavaScript Error: "Could not remove the file at D:\OneDrive - […]\Reference_Library\Zotero\storage\UTUMRJCK"]

You can't store your Zotero data directory in a cloud storage folder.

https://www.zotero.org/support/kb/data_directory_in_cloud_storage_folder

GangLiuPhys

Thanks for your comment! I noticed this issue after reading your message. I’ve now moved the Zotero data from the cloud storage folder to another local folder, so there should be no more errors.

GangLiuPhys

Dear administrator:
My zotero resynchronizing are still problems, please help me make it success. Thanks!

The report ID is 2087760898.

dstillman

[JavaScript Error: "Could not remove the file at C:\Users\[…]\Zotero\storage\SLJYGQLV"]
[JavaScript Error: "Download request 1/SLJYGQLV failed"]

[JavaScript Error: "Could not remove the file at C:\Users\[…]\Zotero\storage\UTUMRJCK"]
[JavaScript Error: "Download request 1/UTUMRJCK failed"]

[JavaScript Error: "Could not remove the file at C:\Users\[…]\Zotero\storage\VFCQTFFP"]
[JavaScript Error: "Download request 1/VFCQTFFP failed"]

Something is still preventing Zotero from deleting files within your data directory. This could be due to security software on your system, particularly if this is an institutional machine.