Library not loading

c.golding · 2025-10-10T14:32:22+00:00

Hello, when I open the Zotero app, my lirary doesn't load. I can see the files but they are empty. It is written the the documents are loading but nothing happens.
Report ID: 1980430257
Thank you

dstillman · 2025-10-10T14:37:18+00:00

[JavaScript Error: "UnknownError: Could not write chunk (size = 2175) to file \\[…]\UsersDATA\homes\[…]\AppData\Roaming\Zotero\Zotero\Profiles\zx5byp92.default\treePrefs.json.tmp. The file may be corrupt.: NS_ERROR_OUT_OF_MEMORY"]

You're getting an out-of-memory error. That may or may not be real — your app-data folder is also on a network share, which is an uncommon configuration. But you should start by restarting your computer and trying without other programs open.