Upgrade StoragePDF files do not sync across desktops and Web Library
Hi,
I’m facing an issue with file attachments not showing up in the Zotero Web Library and in a second desktop.
Here’s the situation:
I have a PDF attachment synced in Zotero Desktop (Device A).
The file is correctly uploaded to my WebDAV server — I can see it there.
However, in the Zotero Web Library and in a second desktop (Device B), the corresponding item appears without any attachment.
It seems like the metadata and notes are syncing fine, but the file attachments themselves are not appearing there.
Is this expected behavior when using WebDAV, or should the attachments also appear in the Web Library interface?
If it’s supposed to work, what could I check to fix the issue?
I've already read https://www.zotero.org/support/kb/files_not_syncing but it doesn't mention how to solve the problem if "Device B" is the Web Library.
Thanks in advance for any help or clarification!
I’m facing an issue with file attachments not showing up in the Zotero Web Library and in a second desktop.
Here’s the situation:
I have a PDF attachment synced in Zotero Desktop (Device A).
The file is correctly uploaded to my WebDAV server — I can see it there.
However, in the Zotero Web Library and in a second desktop (Device B), the corresponding item appears without any attachment.
It seems like the metadata and notes are syncing fine, but the file attachments themselves are not appearing there.
Is this expected behavior when using WebDAV, or should the attachments also appear in the Web Library interface?
If it’s supposed to work, what could I check to fix the issue?
I've already read https://www.zotero.org/support/kb/files_not_syncing but it doesn't mention how to solve the problem if "Device B" is the Web Library.
Thanks in advance for any help or clarification!
"Zotero Storage is the recommended file sync option. It has several advantages over WebDAV syncing, including syncing of files in group libraries, web-based access to PDFs and other attachments, easier setup, guaranteed compatibility, and improved upload performance for certain files. "
https://www.zotero.org/support/sync#zotero_storage
As to your PDFs from your device A not appearing on your second desktop (device B), the troubleshooting instructions you linked do apply.