Problem with the plug in with Mac

lcarlier
Hello,

I wanted to keep zotero 1.0 but when Firefox updates to 3.6.3, this version of Zotero becomes unusable => so I update when they propose zotero 2.0. It works but when i wanted to update the word processor plug in, it becomes difficult.

1) I couldn't see the zotero toolbar so I change the file from startup to démarre because I use a french version of WORD : I saw the toolbar
=> but when I click on it I had : this version is incompatible please check...

I uninstall the plugin several times and reinstall nothing

2) I tried with tools in Firefox and plugins preferences and try to reinstall the word components and now I have the message : "Zotero a rencontré une erreur lors de la mise à jour de votre document" I translate Zotero encounters an error during the document update

3) I uninstall all the plug ins and reinstall I had a message saying it couldn't install the zotero plug ing because of a file which was missing

4) I reinstall zotero 2.0 and all the plug ins after having removed everything. Now I have the same message than in 2)

What can I do now, knowing that I can't reinstall the version 1.0 because of firefox 3.6.3?

computer Mac OS X 10.5.8 (9L31a)
WORD 2001
Zotero 2.0 with pythonExt and Zotero MacWord Integration 3.02.b
Firefox 3.6.3
  • dstillman
    1595474179
    Restart your computer and try again.

    If you're still having trouble see Debugging Broken Documents.
  • lcarlier
    edited May 20, 2010
    Of course I restart my computer several times!!! and it doesn't change anything always the same message "erreur d'intégration" and after the document is closed...

    When I check in zotero I have new problems :
    RROR:xpcom:Unhandled exception calling 'int8 getActiveDocument(out retval nsISomething);'
    Traceback (most recent call last):
    File "/Users/lcarlier/Library/Application Support/Firefox/Profiles/2hewyddb.default/extensions/pythonext@mozdev.org/pylib/xpcom/server/policy.py", line 277, in _CallMethod_
    return 0, func(*params)
    File "/Users/lcarlier/Library/Application Support/Firefox/Profiles/2hewyddb.default/extensions/zoteroMacWordIntegration@zotero.org/components/zoteroIntegrationApplication.py", line 54, in getActiveDocument
    return Document_2004(appscript.app('Microsoft Word'))
    File "/Users/lcarlier/Library/Application Support/Firefox/Profiles/2hewyddb.default/extensions/zoteroMacWordIntegration@zotero.org/pylib/MacWord.py", line 104, in __init__
    self.asDoc = self.asApp.active_document
    File "/Users/lcarlier/Library/Application Support/Firefox/Profiles/2hewyddb.default/extensions/zoteroMacWordIntegration@zotero.org/pylib/appscript/reference.py", line 585, in __getattr__
    raise AttributeError("Unknown property, element or command: %r" % name)
    AttributeError: Unknown property, element or command: 'active_document'


    [JavaScript Error: "[Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [zoteroIntegrationApplication.getActiveDocument]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://zotero/content/xpcom/integration.js :: anonymous :: line 306" data: no]" {file: "chrome://zotero/content/xpcom/integration.js" line: 306}]

    ID n° : 31127045
  • dstillman
    Did you try the Debugging Broken Documents steps?
  • lcarlier
    edited May 20, 2010
    No, What are they?
  • dstillman
    I linked to them above.
  • lcarlier
    Ok I try even in a new document I can't insert a citation, I open a file containing yet some citations and I can't edit or anything else...

    New ID report 1968579797
  • Simon
    Zotero MacWord Integration requires Word 2004 or higher. You'll need to upgrade your copy of Word, or downgrade Zotero and Firefox.
  • dstillman
    Er, right. What Simon said. I overlooked the version number.

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