HELP! After update: cannot change citations

Maike Anne Diepeveen · 2025-09-29T12:21:22+00:00

HELP!! After installing the new Zotero version, I cannot change my citation in existing documents. I get the information "Word could not communicate with Zotero. Please ensure Zotero is running and try again. " and then a long link which I cannot copy. What should I do to get my citations in my documents back?

dstillman · 2025-09-29T14:11:32+00:00

If you're getting that for any plugin function (e.g., trying to add a new citation in a new document), see https://www.zotero.org/support/word_processor_plugin_troubleshooting#error_or_non-responsive_plugin_buttons

If you're only getting that for an existing document but it's working in new documents, see Troubleshooting Errors in Word Processor Documents.