Zotero Connector (Firefox) failing for ACM Queue - Report ID: 1533856478

Daniel.A6

Zotero Connector on Firefox is failing for ACM Queue. Report ID: 1533856478

Steps to reproduce:

1. Open https://queue.acm.org/detail.cfm?id=3762991
2. Click Zotero extension and get "An error occurred while saving this item. See Troubleshooting Translator Issues for more information."

What I tried:

- I've tried other websites (at dl.acm.org) and the Zotero Connector is working for those.
- I've reset the translators, multiple times.
- If I open the PDF I can download that successfully but then lose the metadata.

I have other entries on my local Zotero setup downloaded from ACM Queue a few weeks ago and they downloaded correctly with all metadata. I don't know when things broke.

My Setup:

- Ubuntu 24.04.3 LTS
- Firefox 143.0.1 (64-bit)
- Zotero 7.0.24 (64-bit)
- Zotero Connector 5.0.182

AbeJellinek

We just don't currently have specific support for that site, so Zotero falls back to extracting a DOI from the page (10.1145/3762991), but that DOI appears not to be registered with any DOI agency, which causes the error.

We can look into adding support for ACM Queue. It's also possible that they'll get around to registering that article with a DOI agency.

Daniel.A6

Thank you for the explanation.

For future reference. I've noticed some articles from past issues work while others don't. For example:

In this article Zotero Connector downloads metadata and PDF correctly:
https://queue.acm.org/detail.cfm?id=3664275

Whereas in this article Zotero Connector downloads metadata without a PDF (sometimes with a snapshot, other times without a snapshot):
https://queue.acm.org/detail.cfm?id=3674499

In this last case, opening the PDF and then clicking connector downloads both PDF and metadata but I remember past articles where the metadata wasn't downloaded.