Upgrade StorageLocal Zotero will not sync "invalid username/password"
My Zotero will not sync and it says the reason is "invalid username/password." I know the username and password are both correct because I can easily login online. I saw some other forum posts that were similar, but I'm not sure if my issue is the same or not.
I copied the Debug report below.
[JavaScript Error: "Error: Failed to load resource://gre/modules/PlacesDBUtils.sys.mjs"]
appName => Zotero, version => 7.0.24 (x64), os => Windows 11 26100, locale => en-US, extensions =>
(3)(+1023162): itemTree.render(). Displaying Item Pane Message
(3)(+0000687): itemTree.render(). Displaying Item Pane Message
(3)(+0004774): [ConcurrentCaller] Running function (0/4 running, 0 queued)
(3)(+0000000): HTTP POST "{"username":"kmsuttles","password":"********","name":"Automatic Zotero Client Key","access":{"user":{"library":true,"notes":true,"write":true,"files":true},"groups":{"all":{"library":true,"write":true}}}}" to https://api.zotero.org/keys
(5)(+0000005): CookieSandbox: Not touching channel for api.zotero.org
(5)(+0000032): CookieSandbox: Not touching channel for api.zotero.org
(3)(+0000001): HTTP POST https://api.zotero.org/keys succeeded with 403
(3)(+0000001): [ConcurrentCaller] Done with function (0/4 running, 0 queued)
(3)(+0000000): Alert: Invalid username or password
(3)(+0000006): [ConcurrentCaller] All tasks are done
(3)(+0004958): Submitting debug output
(3)(+0021047): HTTP POST "[JavaScript Error: "Error: Fai…" (1156 chars) to https://repo.zotero.org/repo/report?debug=1
I copied the Debug report below.
[JavaScript Error: "Error: Failed to load resource://gre/modules/PlacesDBUtils.sys.mjs"]
appName => Zotero, version => 7.0.24 (x64), os => Windows 11 26100, locale => en-US, extensions =>
(3)(+1023162): itemTree.render(). Displaying Item Pane Message
(3)(+0000687): itemTree.render(). Displaying Item Pane Message
(3)(+0004774): [ConcurrentCaller] Running function (0/4 running, 0 queued)
(3)(+0000000): HTTP POST "{"username":"kmsuttles","password":"********","name":"Automatic Zotero Client Key","access":{"user":{"library":true,"notes":true,"write":true,"files":true},"groups":{"all":{"library":true,"write":true}}}}" to https://api.zotero.org/keys
(5)(+0000005): CookieSandbox: Not touching channel for api.zotero.org
(5)(+0000032): CookieSandbox: Not touching channel for api.zotero.org
(3)(+0000001): HTTP POST https://api.zotero.org/keys succeeded with 403
(3)(+0000001): [ConcurrentCaller] Done with function (0/4 running, 0 queued)
(3)(+0000000): Alert: Invalid username or password
(3)(+0000006): [ConcurrentCaller] All tasks are done
(3)(+0004958): Submitting debug output
(3)(+0021047): HTTP POST "[JavaScript Error: "Error: Fai…" (1156 chars) to https://repo.zotero.org/repo/report?debug=1
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dstillmanYou likely just tried too many times with the wrong password and were temporarily blocked. Try again now or reset your password.
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kmsuttlesedited 2 days agoMy IT department ended up solving it for me. It may have been a case of a trailing space after my password when I cut and pasted it. :( Thanks for your help!