Attachment doesn't open (at random)

laytonem
Debug ID: D2040403354

Hello, I've been encountering this problem lately where I'll try to open an attachment, but the paper itself doesn't load. Other attachments that I've viewed more recently do load, and it appears to happen at random.
https://s3.amazonaws.com/zotero.org/images/forums/u4971190/sf7lz1rhc66tp2pel616.png

Thanks,
Emily
  • laytonem
    Closing and re-launching Zotero doesn't fix this problem, but restarting my computer does.
  • dstillman
    (Be sure to note when you're running the beta.)
    (1)(+0000018): DOMException: Could not read `C:\Users\[…]\Zotero\storage\XAIBBTM2\.zotero-reader-state': encountered an unexpected error (NS_ERROR_FAILURE)
    Zotero is getting a generic error when it tries to read a file in the data directory, but I'm afraid we don't have more info than that. It's possible there's some issue with your disk or with some software on your computer.
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