Upgrade StorageZotero won't sync / error report 1068303298
My Zotero won't sync AND the program has gotten extremely slow, sometimes taking 15-20 seconds to highlight in a pdf or scroll. I have tried restarting, etc but it hasn't changed anything. I submitted an error report: 1068303298
Please advise on how to proceed -- thanks.
Here is the info included in the report:
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection to wss://stream.zotero.org/ has terminated unexpectedly. Some data may have been transferred." {file: "chrome://zotero/content/xpcom/streamer.js" line: 155}]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection to wss://stream.zotero.org/ has terminated unexpectedly. Some data may have been transferred." {file: "chrome://zotero/content/xpcom/streamer.js" line: 155}]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection to wss://stream.zotero.org/ has terminated unexpectedly. Some data may have been transferred." {file: "chrome://zotero/content/xpcom/streamer.js" line: 155}]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection to wss://stream.zotero.org/ has terminated unexpectedly. Some data may have been transferred." {file: "chrome://zotero/content/xpcom/streamer.js" line: 155}]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/1732056/items/TMYLD5A8/file failed with status code 400:
Files above 4 GB are not currently supported"]
[JavaScript Error: "Unexpected status code 400 in Zotero.Sync.Storage.ZFS._getFileUploadParameters() (1/TMYLD5A8)"]
[JavaScript Error: "Upload request 1/TMYLD5A8 failed"]
[JavaScript Error: "A file sync error occurred. Please try syncing again.
If you receive this message repeatedly, restart Zotero and/or your computer and try again. If you continue to receive the message, submit an error report and post the Report ID to a new thread in the Zotero Forums." {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 414}]
[JavaScript Error: "The connection to wss://stream.zotero.org/ has terminated unexpectedly. Some data may have been transferred." {file: "chrome://zotero/content/xpcom/streamer.js" line: 155}]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection to wss://stream.zotero.org/ has terminated unexpectedly. Some data may have been transferred." {file: "chrome://zotero/content/xpcom/streamer.js" line: 155}]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection to wss://stream.zotero.org/ has terminated unexpectedly. Some data may have been transferred." {file: "chrome://zotero/content/xpcom/streamer.js" line: 155}]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection to wss://stream.zotero.org/ has terminated unexpectedly. Some data may have been transferred." {file: "chrome://zotero/content/xpcom/streamer.js" line: 155}]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/1732056/items/TMYLD5A8/file failed with status code 400:
Files above 4 GB are not currently supported"]
[JavaScript Error: "Unexpected status code 400 in Zotero.Sync.Storage.ZFS._getFileUploadParameters() (1/TMYLD5A8)"]
[JavaScript Error: "Upload request 1/TMYLD5A8 failed"]
[JavaScript Error: "A file sync error occurred. Please try syncing again.
If you receive this message repeatedly, restart Zotero and/or your computer and try again. If you continue to receive the message, submit an error report and post the Report ID to a new thread in the Zotero Forums." {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 414}]
appName => Zotero, version => 7.0.24 (ARM64), os => macOS 14.7.6, locale => en-US, extensions =>
Please advise on how to proceed -- thanks.
Here is the info included in the report:
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection to wss://stream.zotero.org/ has terminated unexpectedly. Some data may have been transferred." {file: "chrome://zotero/content/xpcom/streamer.js" line: 155}]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection to wss://stream.zotero.org/ has terminated unexpectedly. Some data may have been transferred." {file: "chrome://zotero/content/xpcom/streamer.js" line: 155}]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection to wss://stream.zotero.org/ has terminated unexpectedly. Some data may have been transferred." {file: "chrome://zotero/content/xpcom/streamer.js" line: 155}]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection to wss://stream.zotero.org/ has terminated unexpectedly. Some data may have been transferred." {file: "chrome://zotero/content/xpcom/streamer.js" line: 155}]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/1732056/items/TMYLD5A8/file failed with status code 400:
Files above 4 GB are not currently supported"]
[JavaScript Error: "Unexpected status code 400 in Zotero.Sync.Storage.ZFS._getFileUploadParameters() (1/TMYLD5A8)"]
[JavaScript Error: "Upload request 1/TMYLD5A8 failed"]
[JavaScript Error: "A file sync error occurred. Please try syncing again.
If you receive this message repeatedly, restart Zotero and/or your computer and try again. If you continue to receive the message, submit an error report and post the Report ID to a new thread in the Zotero Forums." {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 414}]
[JavaScript Error: "The connection to wss://stream.zotero.org/ has terminated unexpectedly. Some data may have been transferred." {file: "chrome://zotero/content/xpcom/streamer.js" line: 155}]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection to wss://stream.zotero.org/ has terminated unexpectedly. Some data may have been transferred." {file: "chrome://zotero/content/xpcom/streamer.js" line: 155}]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection to wss://stream.zotero.org/ has terminated unexpectedly. Some data may have been transferred." {file: "chrome://zotero/content/xpcom/streamer.js" line: 155}]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "The connection to wss://stream.zotero.org/ has terminated unexpectedly. Some data may have been transferred." {file: "chrome://zotero/content/xpcom/streamer.js" line: 155}]
[JavaScript Error: "WebSocket connection closed: 1006 "]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/1732056/items/TMYLD5A8/file failed with status code 400:
Files above 4 GB are not currently supported"]
[JavaScript Error: "Unexpected status code 400 in Zotero.Sync.Storage.ZFS._getFileUploadParameters() (1/TMYLD5A8)"]
[JavaScript Error: "Upload request 1/TMYLD5A8 failed"]
[JavaScript Error: "A file sync error occurred. Please try syncing again.
If you receive this message repeatedly, restart Zotero and/or your computer and try again. If you continue to receive the message, submit an error report and post the Report ID to a new thread in the Zotero Forums." {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 414}]
appName => Zotero, version => 7.0.24 (ARM64), os => macOS 14.7.6, locale => en-US, extensions =>
It should be telling you if you click on the sync error icon: You can paste TMYLD5A8 into the search bar in All Fields & Tags mode to find the attachment.
If you delete it and empty the trash, syncing should continue.
For the slowdown:
If you have any plugins installed, restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins. If that fixes it, you'll need to identify the plugin that's causing it and then report the problem to the plugin's developer.
Is it slow even if you only have the library and 1 PDF open, and does it happen with all PDFs? If you are trying to work with an extremely large PDF it might just be that it's too large for Zotero's PDF reader to handle currently.