Upgrade StorageWord error and failed citation insertions after updating
Hi - I have seen a few other comments like this, but I haven't yet come across a solution. Since updating Zotero, I now get the following error message when I try to insert a citation: "Zotero experienced an error updating your document. Would you like to view troubleshooting instructions?
I tried quitting Word and Zotero, deleting the plug-in from the appropriate Library folder, and then reinstalling it per the troubleshooting instructions, but this has not worked (oddly, it worked for installing one citation, once, in one instance but stopped with the second citation - in other attempts it didn't work at all).
I get the error whether I am trying to insert a citation into a document with existing citations or into a new, totally empty document. I'm currently running Word 16.101 (25091314), Zotero 7.0.26, and MacOS 15.6.1 on a 14" MacBook Pro M1. I tried restarting the computer a few times as well between attempts but to no avail.
Any advice would be welcome, thanks.
I tried quitting Word and Zotero, deleting the plug-in from the appropriate Library folder, and then reinstalling it per the troubleshooting instructions, but this has not worked (oddly, it worked for installing one citation, once, in one instance but stopped with the second citation - in other attempts it didn't work at all).
I get the error whether I am trying to insert a citation into a document with existing citations or into a new, totally empty document. I'm currently running Word 16.101 (25091314), Zotero 7.0.26, and MacOS 15.6.1 on a 14" MacBook Pro M1. I tried restarting the computer a few times as well between attempts but to no avail.
Any advice would be welcome, thanks.
Thanks much.