Updated Zotero not working with Word

KSiwak

I've updated to the most recent version of Zotero but now it is not accessible with Word, the error message is that Zotero is not running, even though I have it open. I have tried to delete and reload, restarted the computer, and I get the same message.

dstillman

Windows: https://www.zotero.org/support/word_processor_plugin_troubleshooting#error_or_non-responsive_plugin_buttons

Mac: https://www.zotero.org/support/word_processor_plugin_troubleshooting#word_could_not_communicate_with_zotero_please_ensure_that_zotero_is_open_and_try_again