Connector Not Working for ACS Journals

hshanna · September 12, 2025

Report ID: 1350569973

I am unable to import articles from ACS journal websites to my Zotero database. Each time I try, I receive a notice that an error occurred trying to save with ACS Publications, so it tries to save with Atypon, but another error occurs, so it tries to save with Embedded Metadata. The save with Embedded Metadata partially works, but it doesn't capture the volume, issue, or page #, and it doesn't capture the pdf.

I've updated Zotero Connector and Zotero to the latest versions, including 64-bit for Zotero. Any help would be very welcome.

Thanks!

adamsmith · September 13, 2025

We always need sample URLs,. exactly as you see them, for reports like this

hshanna · September 14, 2025

Interestingly, the issue seems to be resolved. I went back to one of the troublesome pages (https://pubs.acs.org/doi/full/10.1021/ic8009095), but now I have no problems.

It must have been an issue on my end that has fixed itself with some behind the scenes Windows or browser update.

Thanks!

sidhalder900 · 2025-10-16T14:27:46+00:00

I have the same issue but it didn't resolve itself :( seems to be happening with acs journals

AbeJellinek · 2025-10-16T14:44:33+00:00

@sidhalder900: Could you provide a Connector Debug ID for an attempted save?

sidhalder900 · 2025-10-19T08:39:40+00:00

sorry I can't seem to get a connector debug id as the issue has also resolved itself!

varners9 · 2025-10-22T21:51:51+00:00

I am having this same issue since a few days ago and it has not resolved itself. I updated Zotero and reinstalled the Zotero Connector extension on Chrome. I also reset the translators in the Zotero advanced settings and in the Connector settings, but nothing seems to be working. Here is the error from the Connector log:

[JavaScript Error: "Error: HTTP request to https://pubs.acs.org/action/downloadCitation?include=abs&format=ris&direct=true&doi=10.1021/ma060328y&downloadFileName=ma060328y rejected with status 403
at MessagingGeneric.sendMessage (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/messagingGeneric.js:203:12)
at async MessagingGeneric.fn. [as request] (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/messagingGeneric.js:97:21)
at async Zotero.Utilities.Translate.request (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translate/utilities_translate.js:320:12)
at async Zotero.Utilities.Translate.requestText (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translate/utilities_translate.js:347:10)
at async scrape (ACS%20Publications:218:16)
at async doWeb (ACS%20Publications:196:3)"]

Any help would be greatly appreciated, thank you so much!

poettli · 2025-10-23T00:52:15+00:00

https://www.sciencegate.app/document/10.1021/ma060328y works for me. Status 403 means that access to the requested resource is forbidden. See https://www.zotero.org/support/kb/site_access_limits