how can i solve this problem?

  • dstillman
    Something on your computer — likely some sort of security software — is preventing Zotero from updating the Word plugin. You can follow the manual installation instructions to replace that file with the latest version of the plugin, but it would be better to figure out what's blocking Zotero from updating the plugin, since otherwise you'll likely run into problems in the future and need to repeat the manual installation.
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