1104001087 - Extension not working

albrwn28 · 2025-09-05T02:13:23+00:00

I have followed all of the steps mentioned in the Zotero troubleshooting page, but I still am unable to use the extension in google docs to cite papers. I was told to post in this forum with the report ID: 1104001087

dstillman · 2025-09-06T05:41:20+00:00

This shows the extension not being able to communicate with the Zotero app. Do you have the Zotero app open?

You don't say what the actual problem is that you're experiencing. If you're getting a message that Zotero is unavailable, see https://www.zotero.org/support/kb/connector_zotero_unavailable

albrwn28 · 2025-09-08T17:20:39+00:00

I went through all the steps and it said that something else is blocking the extension from working. However I accepted all permissions and do not have any other extensions in use. Any ideas on what could be blocking it?

dstillman · 2025-09-08T17:41:28+00:00

I’m not sure what you’re referring to. Can you say exactly what you tried and what happened at each step?

albrwn28 · 2025-09-08T18:00:31+00:00

If you can't load the URL in any browser, try these steps until the URL works:
If your computer is connecting via a proxy server, ensure that the host 127.0.0.1 (an alias for your computer itself) is excluded from proxying.
Restart your computer.
Temporarily disable any security software running on your system. If the URL starts working, reenable each piece of software one at a time and, if the problem recurs, whitelist 127.0.0.1 port 23119 in the software's settings.
Restart Zotero with debug logging enabled via Help → Debug Output Logging → “Restart with Logging Enabled…”, and then go to Help → Debug Output Logging → View Output. Copy the output to a text file and search for “HTTP server”. You should see one of three messages:
HTTP server listening on 127.0.0.1:23119 — Zotero is listening successfully and something else is blocking the connection.

I followed all of the above steps. The only noticeable output that I can say "happened" was that the URL continued not to load. So all to say, I restarted my computer, made sure my computer is not using a proxy server, restarted zotero which then led me to receive the "HTTP server listening on 127.0.0.1:23119" message which means it is sucessfully running but that something is blocking the connection.