Help needed: Android app crashes after highlighting text

mariana_carrilho

Hello,

I installed the Zotero app yesterday on two Android devices, but I can't use it. After highlighting or writing in any PDF, the app just crashes.

What can I do to solve it?

I love the app on my computer.

DimaP

After the app crashes on next app start does the app show you the message with DebugId?
If so please post it here.

mariana_carrilho

Hello!

No, after highlighting two to five times, a pop-up saying "Zotero isn't responding" shows up, and I can "Wait" or "Close".
If I wait, the tablet/smartphone just freezes. If I choose close, the app just closes, and then, when I open it up again, there is no message related to the error.

Thank you.