Zotero is not syncing with word

Hi,

I have a student who has got a new computer, a Mac. The student has lost the connection between zotero and word. We have together tried this solutions:

1. reinstall connector and zotero.
2. log in and out from both programs.
3. Checked that zotero connector is installed and activated.

It is still not showing in word, and does not work either. this is a screenshoot:

https://s3.amazonaws.com/zotero.org/images/forums/u5708418/hgx5wvcwa4l1pzkrh7w0.jpg

Do anyone have any other solutions?

Sincerely yours
Lillemor Lyrén

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