Error 154544069

The following error code was shown to me when using zotero
  • [JavaScript Error: "Could not remove the file at C:\Users\[…]\Zotero\storage\KND65KU2"]
    [JavaScript Error: "Download request 1/WNPFZWUY failed"]
    [JavaScript Error: "Could not remove the file at C:\Users\[…]\Zotero\storage\WNPFZWUY"]
    [JavaScript Error: "Download request 1/3Y6VCZDP failed"]
    [JavaScript Error: "Could not remove the file at C:\Users\[…]\Zotero\storage\3Y6VCZDP"]
    [JavaScript Error: "Download request 1/54WP2PTW failed"]
    [JavaScript Error: "Could not remove the file at C:\Users\[…]\Zotero\storage\54WP2PTW"]
    [JavaScript Error: "Download request 1/KR2B63WN failed"]
    While it may not help, start by updating to the current version of Zotero — you're on a version from December.

    Beyond that, is this an institutional computer? Are you running any non-standard security software? For some reason Zotero isn't able to delete folders within the data directory.
  • Hello! No, this isn't an institutional computer and i'm not running any other security sofftware besides the standart windows security. I have already updated zotero and the problem stills. I'm going to keep searching about similar issues in the forum, Thanks!
    P.S. I'll leave here an print screen of the message tha pops up in my Zotero:
    https://s3.amazonaws.com/zotero.org/images/forums/u7339744/3pthzn7lvqg4fvcdqk5y.png
  • Can you provide a Debug ID (different from a Report ID) for a sync that produces this?
  • Also, have you used Zotero on this commuter before? If so, what happened on your computer between when it worked and when it stopped working?
  • (And please don't create duplicate threads for the same issue — it just wastes people's time and makes it harder for us to help you.)
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