Upgrade StoragePersistent freezing (non responsive app) on MacOS
Report ID: 2014287259 (only avail after restarting, probably not useful)
I'm using Zotero 7.0.22 on MacOS, and it is freezing fairly consistently when I'm searching for references in my large group library: https://www.zotero.org/groups/340666/ccnlab which has 32909 items. Here's a trace from the mac bug report dialog..
Date/Time: 2025-08-01 12:55:05.486 -0700
End time: 2025-08-01 12:55:19.410 -0700
OS Version: macOS 14.7.5 (Build 23H527)
Architecture: arm64e
Report Version: 49
Incident Identifier: 2877B6E4-F47B-4E18-881E-7CCE47487015
Data Source: Stackshots
Shared Cache: 6761F272-344D-3EA8-9A7D-5695A1146F27 slid base address 0x183fb8000, slide 0x3fb8000 (System Primary)
Shared Cache: 42B9C0E0-BF98-36FE-843A-EC9E6D26BD2B slid base address 0x18fe78000, slide 0xfe78000 (DriverKit)
Shared Cache: 42B9C0E0-BF98-36FE-843A-EC9E6D26BD2B slid base address 0x19e5ac000, slide 0x1e5ac000 (DriverKit)
Shared Cache: F11089F2-C36D-3754-9D8A-401579F27151 slid base address 0x7ff80d06c000, slide 0xd06c000 (Rosetta)
Command: zotero
Path: /Applications/Zotero.app/Contents/MacOS/zotero
Identifier: org.zotero.zotero
Version: 7.0.22 (7.0.22)
Team ID: 8LAYR367YV
Is First Party: No
Beta Identifier: 6A735BD5-B402-5174-BD39-E49C4CF51230
Architecture: arm64
Parent: launchd [1]
PID: 29953
Time Since Fork: 1797s
Event: hang
Duration: 13.92s
Duration Sampled: 1.90s (process was unresponsive for 12 seconds before sampling)
Steps: 19 (100ms sampling interval)
Hardware model: Mac15,9
Active cpus: 16
HW page size: 16384
VM page size: 16384
Time Since Boot: 265971s
Time Awake Since Boot: 247855s
Time Since Wake: 70301s
Fan speed: 0 rpm
Total CPU Time: 3.492s (10.5G cycles, 32.9G instructions, 0.32c/i)
Advisory levels: Battery -> 3, User -> 2, ThermalPressure -> 0, Combined -> 2
Free disk space: 2104.16 GB/3721.87 GB, low space threshold 3072 MB
Vnodes Available: 66.26% (174366/263168)
Preferred User Language: en-US
Country Code: US
OS Cryptex File Extents: 1
--------------------------------------------------
Timeline format: stacks are sorted chronologically
Use -i and -heavy to re-report with count sorting
--------------------------------------------------
Heaviest stack for the main thread of the target process:
16 start + 2476 (dyld + 24916) [0x184077154]
16 ??? (zotero + 3232) [0x104e04ca0]
16 ??? (XUL + 62034752) [0x11812d340]
16 ??? (XUL + 62033816) [0x11812cf98]
16 ??? (XUL + 62032172) [0x11812c92c]
16 ??? (XUL + 61111280) [0x11804bbf0]
16 ??? (XUL + 46124412) [0x117200d7c]
16 -[NSApplication run] + 476 (AppKit + 184316) [0x187d34ffc]
16 ??? (XUL + 46120240) [0x1171ffd30]
16 -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 700 (AppKit + 8586448) [0x1885384d0]
16 _DPSNextEvent + 660 (AppKit + 236744) [0x187d41cc8]
16 _BlockUntilNextEventMatchingListInModeWithFilter + 76 (HIToolbox + 208176) [0x18ec8cd30]
16 ReceiveNextEventCommon + 648 (HIToolbox + 208856) [0x18ec8cfd8]
16 RunCurrentEventLoopInMode + 292 (HIToolbox + 209308) [0x18ec8d19c]
16 CFRunLoopRunSpecific + 608 (CoreFoundation + 508868) [0x1844e03c4]
16 __CFRunLoopRun + 828 (CoreFoundation + 511320) [0x1844e0d58]
16 __CFRunLoopDoSources0 + 244 (CoreFoundation + 516460) [0x1844e216c]
16 __CFRunLoopDoSource0 + 176 (CoreFoundation + 517116) [0x1844e23fc]
16 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 28 (CoreFoundation + 517224) [0x1844e2468]
16 ??? (XUL + 46122764) [0x11720070c]
...
[ a bunch of useless hex codes ensue..]
Process: zotero (Zotero) [29953] [unique pid 228403]
UUID: 4C4C4476-5555-3144-A1E6-D9148C378899
Path: /Applications/Zotero.app/Contents/MacOS/zotero
Identifier: org.zotero.zotero
Version: 7.0.22 (7.0.22)
Team ID: 8LAYR367YV
Is First Party: No
Beta Identifier: 6A735BD5-B402-5174-BD39-E49C4CF51230
Shared Cache: 6761F272-344D-3EA8-9A7D-5695A1146F27 slid base address 0x183fb8000, slide 0x3fb8000 (System Primary)
Architecture: arm64
Parent: launchd [1]
UID: 503
Footprint: 2237.48 MB -> 2363.01 MB (+125.53 MB)
Time Since Fork: 1797s
Num samples: 19 (1-19)
CPU Time: 2.246s (8.6G cycles, 29.6G instructions, 0.29c/i)
Note: Unresponsive for 12 seconds before sampling
Num threads: 66
Note: 1 idle work queue thread omitted
Thread 0x43a226 DispatchQueue "com.apple.main-thread"(1) Thread name "MainThread" 19 samples (1-19) priority 47 (base 47) cpu time 1.687s (6.7G cycles, 19.0G instructions, 0.35c/i)
4 start + 2476 (dyld + 24916) [0x184077154] 1-4
4 ??? (zotero + 3232) [0x104e04ca0] 1-4
4 ??? (XUL + 62034752) [0x11812d340] 1-4
4 ??? (XUL + 62033816) [0x11812cf98] 1-4
4 ??? (XUL + 62032172) [0x11812c92c] 1-4
4 ??? (XUL + 61111280) [0x11804bbf0] 1-4
4 ??? (XUL + 46124412) [0x117200d7c] 1-4
4 -[NSApplication run] + 476 (AppKit + 184316) [0x187d34ffc] 1-4
4 ??? (XUL + 46120240) [0x1171ffd30] 1-4
4 -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 700 (AppKit + 8586448) [0x1885384d0] 1-4
4 _DPSNextEvent + 660 (AppKit + 236744) [0x187d41cc8] 1-4
4 _BlockUntilNextEventMatchingListInModeWithFilter + 76 (HIToolbox + 208176) [0x18ec8cd30] 1-4
4 ReceiveNextEventCommon + 648 (HIToolbox + 208856) [0x18ec8cfd8] 1-4
4 RunCurrentEventLoopInMode + 292 (HIToolbox + 209308) [0x18ec8d19c] 1-4
4 CFRunLoopRunSpecific + 608 (CoreFoundation + 508868) [0x1844e03c4] 1-4
4 __CFRunLoopRun + 828 (CoreFoundation + 511320) [0x1844e0d58] 1-4
4 __CFRunLoopDoSources0 + 244 (CoreFoundation + 516460) [0x1844e216c] 1-4
4 __CFRunLoopDoSource0 + 176 (CoreFoundation + 517116) [0x1844e23fc] 1-4
4 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 28 (CoreFoundation + 517224) [0x1844e2468] 1-4
4 ??? (XUL + 46122764) [0x11720070c] 1-4
4 ??? (XUL + 45722648) [0x11719ec18] 1-4
....
I'm using Zotero 7.0.22 on MacOS, and it is freezing fairly consistently when I'm searching for references in my large group library: https://www.zotero.org/groups/340666/ccnlab which has 32909 items. Here's a trace from the mac bug report dialog..
Date/Time: 2025-08-01 12:55:05.486 -0700
End time: 2025-08-01 12:55:19.410 -0700
OS Version: macOS 14.7.5 (Build 23H527)
Architecture: arm64e
Report Version: 49
Incident Identifier: 2877B6E4-F47B-4E18-881E-7CCE47487015
Data Source: Stackshots
Shared Cache: 6761F272-344D-3EA8-9A7D-5695A1146F27 slid base address 0x183fb8000, slide 0x3fb8000 (System Primary)
Shared Cache: 42B9C0E0-BF98-36FE-843A-EC9E6D26BD2B slid base address 0x18fe78000, slide 0xfe78000 (DriverKit)
Shared Cache: 42B9C0E0-BF98-36FE-843A-EC9E6D26BD2B slid base address 0x19e5ac000, slide 0x1e5ac000 (DriverKit)
Shared Cache: F11089F2-C36D-3754-9D8A-401579F27151 slid base address 0x7ff80d06c000, slide 0xd06c000 (Rosetta)
Command: zotero
Path: /Applications/Zotero.app/Contents/MacOS/zotero
Identifier: org.zotero.zotero
Version: 7.0.22 (7.0.22)
Team ID: 8LAYR367YV
Is First Party: No
Beta Identifier: 6A735BD5-B402-5174-BD39-E49C4CF51230
Architecture: arm64
Parent: launchd [1]
PID: 29953
Time Since Fork: 1797s
Event: hang
Duration: 13.92s
Duration Sampled: 1.90s (process was unresponsive for 12 seconds before sampling)
Steps: 19 (100ms sampling interval)
Hardware model: Mac15,9
Active cpus: 16
HW page size: 16384
VM page size: 16384
Time Since Boot: 265971s
Time Awake Since Boot: 247855s
Time Since Wake: 70301s
Fan speed: 0 rpm
Total CPU Time: 3.492s (10.5G cycles, 32.9G instructions, 0.32c/i)
Advisory levels: Battery -> 3, User -> 2, ThermalPressure -> 0, Combined -> 2
Free disk space: 2104.16 GB/3721.87 GB, low space threshold 3072 MB
Vnodes Available: 66.26% (174366/263168)
Preferred User Language: en-US
Country Code: US
OS Cryptex File Extents: 1
--------------------------------------------------
Timeline format: stacks are sorted chronologically
Use -i and -heavy to re-report with count sorting
--------------------------------------------------
Heaviest stack for the main thread of the target process:
16 start + 2476 (dyld + 24916) [0x184077154]
16 ??? (zotero + 3232) [0x104e04ca0]
16 ??? (XUL + 62034752) [0x11812d340]
16 ??? (XUL + 62033816) [0x11812cf98]
16 ??? (XUL + 62032172) [0x11812c92c]
16 ??? (XUL + 61111280) [0x11804bbf0]
16 ??? (XUL + 46124412) [0x117200d7c]
16 -[NSApplication run] + 476 (AppKit + 184316) [0x187d34ffc]
16 ??? (XUL + 46120240) [0x1171ffd30]
16 -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 700 (AppKit + 8586448) [0x1885384d0]
16 _DPSNextEvent + 660 (AppKit + 236744) [0x187d41cc8]
16 _BlockUntilNextEventMatchingListInModeWithFilter + 76 (HIToolbox + 208176) [0x18ec8cd30]
16 ReceiveNextEventCommon + 648 (HIToolbox + 208856) [0x18ec8cfd8]
16 RunCurrentEventLoopInMode + 292 (HIToolbox + 209308) [0x18ec8d19c]
16 CFRunLoopRunSpecific + 608 (CoreFoundation + 508868) [0x1844e03c4]
16 __CFRunLoopRun + 828 (CoreFoundation + 511320) [0x1844e0d58]
16 __CFRunLoopDoSources0 + 244 (CoreFoundation + 516460) [0x1844e216c]
16 __CFRunLoopDoSource0 + 176 (CoreFoundation + 517116) [0x1844e23fc]
16 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 28 (CoreFoundation + 517224) [0x1844e2468]
16 ??? (XUL + 46122764) [0x11720070c]
...
[ a bunch of useless hex codes ensue..]
Process: zotero (Zotero) [29953] [unique pid 228403]
UUID: 4C4C4476-5555-3144-A1E6-D9148C378899
Path: /Applications/Zotero.app/Contents/MacOS/zotero
Identifier: org.zotero.zotero
Version: 7.0.22 (7.0.22)
Team ID: 8LAYR367YV
Is First Party: No
Beta Identifier: 6A735BD5-B402-5174-BD39-E49C4CF51230
Shared Cache: 6761F272-344D-3EA8-9A7D-5695A1146F27 slid base address 0x183fb8000, slide 0x3fb8000 (System Primary)
Architecture: arm64
Parent: launchd [1]
UID: 503
Footprint: 2237.48 MB -> 2363.01 MB (+125.53 MB)
Time Since Fork: 1797s
Num samples: 19 (1-19)
CPU Time: 2.246s (8.6G cycles, 29.6G instructions, 0.29c/i)
Note: Unresponsive for 12 seconds before sampling
Num threads: 66
Note: 1 idle work queue thread omitted
Thread 0x43a226 DispatchQueue "com.apple.main-thread"(1) Thread name "MainThread" 19 samples (1-19) priority 47 (base 47) cpu time 1.687s (6.7G cycles, 19.0G instructions, 0.35c/i)
4 start + 2476 (dyld + 24916) [0x184077154] 1-4
4 ??? (zotero + 3232) [0x104e04ca0] 1-4
4 ??? (XUL + 62034752) [0x11812d340] 1-4
4 ??? (XUL + 62033816) [0x11812cf98] 1-4
4 ??? (XUL + 62032172) [0x11812c92c] 1-4
4 ??? (XUL + 61111280) [0x11804bbf0] 1-4
4 ??? (XUL + 46124412) [0x117200d7c] 1-4
4 -[NSApplication run] + 476 (AppKit + 184316) [0x187d34ffc] 1-4
4 ??? (XUL + 46120240) [0x1171ffd30] 1-4
4 -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 700 (AppKit + 8586448) [0x1885384d0] 1-4
4 _DPSNextEvent + 660 (AppKit + 236744) [0x187d41cc8] 1-4
4 _BlockUntilNextEventMatchingListInModeWithFilter + 76 (HIToolbox + 208176) [0x18ec8cd30] 1-4
4 ReceiveNextEventCommon + 648 (HIToolbox + 208856) [0x18ec8cfd8] 1-4
4 RunCurrentEventLoopInMode + 292 (HIToolbox + 209308) [0x18ec8d19c] 1-4
4 CFRunLoopRunSpecific + 608 (CoreFoundation + 508868) [0x1844e03c4] 1-4
4 __CFRunLoopRun + 828 (CoreFoundation + 511320) [0x1844e0d58] 1-4
4 __CFRunLoopDoSources0 + 244 (CoreFoundation + 516460) [0x1844e216c] 1-4
4 __CFRunLoopDoSource0 + 176 (CoreFoundation + 517116) [0x1844e23fc] 1-4
4 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 28 (CoreFoundation + 517224) [0x1844e2468] 1-4
4 ??? (XUL + 46122764) [0x11720070c] 1-4
4 ??? (XUL + 45722648) [0x11719ec18] 1-4
....