ELLIPTICAL SHAPE HIDING ALL THE FIGURES OF PDF UPLOADED IN ZOTERO

Dear community,

I think it has been some months since I have been facing this problem that you may see in the screenshot below.

https://s3.amazonaws.com/zotero.org/images/forums/u8970245/upesmbxjqtzqau0gf3xz.png

I have a paper's pdf that shows everything perfect, but when I add it to zotero (drag and drop), I get a black elleipsis that is hiding every figure element in the paper?

Sorry if it has been posted and solved before, but could you please help me?
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