I changed to a new computer (and the system was also updated), but the files can't be synchronized (

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Hello, my Zotero was originally installed on a Windows system computer. After switching to a Mac, I purchased an additional 2G expansion. However, when I try to open PDF papers on the Mac, Zotero doesn't respond. I'm seeking help to solve this issue.
  • [JavaScript Error: "Request timed out after 30000 ms"]

    [JavaScript Error: "Download request 1/VV6VDCBE failed"]
    Can you provide a Debug ID (different from a Report ID) for a sync that fails?
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