Problems with Word on a Mac

estroud

I am having trouble getting Microsoft Word to function properly with Zotero, after having it working in the past. I seem to have the plug in installed, but when I go to the Zotero menu in Word, and choose Add Note, I get a window that *should* let me search for the citation I would like, but instead it offers a drop down menu that does not include the citation I am looking for, and when I search by word, it will not find it, despite my being able to see it in my open Zotero window. What am I doing wrong?

estroud

I am able to insert citations by adding a citation I do not want, and then dragging and dropping the citation I *do* want to add it to the citation. I can then delete the citation I don't want. But then if I try to "refresh" citations from the Zotero menu in word, I get an error message telling me that I must "insert a citation before performing this operation." Despite having two citations in the document.

I thought perhaps I needed to reinstall the plug-in, but the online directions seem to point me to a "preferences" menu that I do not seem to have.

abaevbog

It sounds like you are trying to cite a regular item. "Add Note" will open a dialog that will display only your notes, so a normal item would not appear there.

To insert a new citation, if you instead click "Add/Edit Citation" in Word toolbar (to the left of "Add Note"), does the item appear there?

estroud

All fixed! Yes, I was apparently just being a fool, and thinking that I wanted to add a "note," when of course I wanted to add a "citation." Thank you for figuring out where I was stumbling!