Bug: Sync only syncs some folders, on one device

abc123123

D1585541198
Works on other Mac OS devices and iOS Zotero, but on another Mac OS device there is a bug with pulling down changes from cloud. No error pops up but iOS and other devices continue to be able to sync while this one device syncs only most folders, but fails to pull down new changes from cloud for some folders. These may be the largest folder trees with the most layers of subfolders.

dstillman

See Changes Not Syncing.

abc123123

This falls into "6) Further troubleshooting." I included the Debug ID. For the problem folders not syncing, if I rename them on the other devices, then they immediately renamed with sync on the problem device (Mac OS), but they generally remain empty with none of the >5 subfolder levels or PDF contents. There was one instance where for some reason renaming a folder in this way for a folder halfway down the tree caused that one folder to suddenly populate fully, but that hasn't happened across the levels of the problem folder.

dstillman

This falls into "6) Further troubleshooting."

Right, but you didn't provide the other info requested there, and your Debug ID doesn't show the first sync after making a change that doesn't sync. There were no remote changes since the last sync.

Renaming a collection doesn't affect the items within it. Collections are a property of items, so you can try making a change to the items in the collection on the other device (e.g., adding some temporary tag or adding them to a temporary collection).

abc123123

OK thanks for pointing out, apologies not including the URL before.
On the problem device with the sync issue, this is the sync log right after making a change to a file name on the other device: D1706964898 which is not syncing with the problem device
And in case this is what you meant instead, here is the sync log from the working device after I make a second file name change to the same file: D1759369033
And then here is a sync log from the problem device after I make a third file name change on the same file on the working device:
D607036610
The file whose name I'm editing is a pdf:
https://www.zotero.org/abc123123/collections/KKZZ9M3J/items/GFW6GDKN/collection

dstillman

Is it possible you're confusing the attachment title and the attachment filename?

https://www.zotero.org/support/kb/attachment_title_vs_filename

Those Debug IDs appear to show successful syncing of the attachment title, while the filename has remained unchanged.

If you think it's something else, we'd want to see screenshots from each device showing what you're referring to.