PDFs not showing up

nancylbb
Over half of my attachments will not open and are grayed out/faded. I upgraded to paid storage and re-synced but they still will not show up. Is there something else to try or am I out of luck here?
https://s3.amazonaws.com/zotero.org/images/forums/u8036694/gkp5a2rbaol55zdhxqy4.png
  • adamsmith
    Can you access them in your web library? Otherwise the issue would be that they never sync _up_ to the server and you'd need to sync the computer that actually has the PDFs.
  • dstillman
    See Files Not Syncing. Now that you upgraded storage, you need to sync the computer where the files were added — i.e., where they actually exist.
  • nancylbb
    Some show up in the web library and some do not. I switched laptops in the last year so maybe I am out of luck at this point then.
  • dstillman
    If you were out of storage and stopped using the computer you were using, then yes, you wouldn't have access to those files, since they were never on our servers to begin with.
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