Report ID 1756214605

kmasters
For about 3 weeks, the synch button has been spinning without stopping for hours on end, and there has been no error message. (My Database is 15 GB, but it's not as if I've recently uploaded very large files). My Database is local on my machine (Windows 11, SSD). I have checked for updates, and have the latest version of Zotero.

I have tried various things, such as unlinking and relinking the database, but nothing helped.

This morning, I saw that the spinning had stopped, and I thought the problem was resolved, but then I saw the red exclamation point, and got the Report ID.

Any assistance would be appreciated.

Thanks
  • dstillman
    If you go to storage/BZK43Z8F within your Zotero data directory, how large is the file?
  • kmasters
    1.18 GB
  • dstillman
    edited 3 days ago
    How fast is your internet upload speed?

    Can you provide a Debug ID (different from a Report ID) for a sync attempt that results in an error, or an hour of spinning, whichever happens sooner?

    We recently had to make some changes to how file syncs are transferred, and that has made large uploads on slower connections a bit less reliable.
  • kmasters
    Thanks, OK, done: D173344966
    This was a small file (360 KB) that I inserted. Spinning went on for 10 or so minutes, and is still going.

    My internet speed is fine - this has been happening from work and home (same machine).
  • dstillman
    The small file isn't relevant. It's the large file that's causing this.

    We'll investigate.
  • kmasters
    OK, thanks (20 mins since that last upload, and it's still spinning)
  • dstillman
    If you restart Zotero now, do you still see this? (You very well might. Just testing one of a few potential fixes.)
  • kmasters
    Yes, it's still turning.

    When I restarted, I did a mouse-over, which gave a pop-up that reported "1 file remaining". After a few seconds, that changed to "Stopping...", but that's been going for about 5 mins, and it's still turning.

    (If that large file is causing problems, I can delete the file - it's not absolutely essential)
  • dstillman
    And if you restart and try again now?
  • kmasters
    Testing now.. The popup says 1 remaining, but if it's that large file, then it might take a while. I'll leave it running and check back later.....
  • dstillman
    It went through. (I switched you back to the original upload method.)
  • kmasters
    The problem appears to be solved.
    The spinning stopped. So, I re-started, just to make sure. It did the usual spinning for checking, and then stopped properly.
    I did a manual check (by clicking on it) just to be sure, and it checked and then stopped properly.
    I added another citation, it synced and then stopped properly,

    I'll keep an eye on it, but I think you've done it. Well done, and thanks very much.
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