Synchcronization error

GoncharovNO

I had an error with synchronization via Yandex Disk (WebDAV).
HTTP response with error 0.

Synchronization was working recently and was configured correctly.

Yandex support wrote that the problems may be related to the lack of SSL support by the application.

What can I try to solve this problem?

Report ID: 1333254743

dstillman

This is likely some problem with your network connection or your computer's internet configuration.

There's no problem with Zotero's SSL support. I can connect to https://webdav.yandex.ru from Zotero without trouble.

Tools → Developer → Run JavaScript:

return (await Zotero.HTTP.request('GET', 'https://webdav.yandex.ru')).status

===>200<=== (number)

GoncharovNO

Thank you for a quick reply

For a long time everything worked fine and somewhere in the evening of July 16th problems started

I use this command on both computers (Win 10 and 11) that had sync issues:

return (await Zotero.HTTP.request('GET', 'https://webdav.yandex.ru')).status

Return value: ===>200<=== (number) on both


https://s3.amazonaws.com/zotero.org/images/forums/u17020598/m4hkhztlrokp447nd1p6.png

https://s3.amazonaws.com/zotero.org/images/forums/u17020598/c4gp15ewlr5vp0dtiqfg.png

What could this mean?

GoncharovNO

Could this problems be related to the ports availability? What ports are needed for proper syncing?

dstillman

It means that you can connect fine, and just an upload request is getting interrupted/blocked for you. This isn’t something we can help with. You’ll need to figure it out or switch to a different provider. You can also try from a different internet connection.

GoncharovNO

Thank you!